Client Spotlight: Fulcrum Digital

As an organization that transforms their client’s operations via digital innovation – Fulcrum Digital was well-prepared when the pandemic hit.

Fulcrum Digital was formed with business optimization top-of-mind – transforming organizational processes from traditional to digital with the adoption of the most innovative business continuity practices. So, it’s no surprise that the company was inadvertently prepared as COVID upended conventional business as we knew it. As early adopters and advocates of the digital work environment, their IT team was quickly able to ensure a secure work-from-home setting by providing 24/7 infrastructure support.

Fulcrum’s Human Resources partners did continuous check-ins with employees to better understand their work progress, assist with transitions, and check on employee mental and physical well-being. As an organization, they believe in maintaining a transparent dialogue to address any associate’s concerns regarding the current global climate, and regularly sent out internal updates and organized virtual town halls. Leadership constantly briefed employees about the company’s status and consumer interactions and carried on signing new deals, keeping the company on track to meet its growth targets while empowering their workers.

It’s now been three months since lockdown began and Fulcrum can safely say they are full steam ahead with their culture of teamwork, quality, and growth. Even though the team cannot physically cooperate, they’ve harnessed the spirit of collaboration and fun with online group hangouts, gaming tournaments, trivia, and other activities.

It’s too soon to say if Fulcrum Digital has been completely successful in its own transition, but one area they’ve thrived in, pandemic or not, is caring for their customers. The highest priority has always been providing the utmost quality service for customers and right now that means enabling digital transformation in preparation for a “new normal”. These trying times have only strengthened Fulcrum’s dedication to keeping businesses running at maximum capacity – connecting systems, automating operations, and empowering teams all over the globe.


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